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Terms and Conditions

This Agreement was last modified on 18 February 2016.

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:

Full Order Cancellation

Silver Jewellery

  • a) Customers can cancel their order by logging into their account or can call  customer care at +919654018278 or send an email to ritik03@gmail.com to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from the warehouse . Post-dispatch, no cancellation is allowed.

Beads Jewels

  • a) Customers can cancel their order by logging into their account or can call  customer care at +917011099721 or send an email to ritik03@gmail.com to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from the warehouse. Post-dispatch, no cancellation is allowed.

Cancellation Policy

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:

Full Order Cancellation

Jewels

  • a) Customers can cancel their order by logging into their account or can call  customer care at +919654018278 or send an email to ritik03@gmail.com to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from the warehouse. Post-dispatch, no cancellation is allowed.

Artificial jewels

  • a) Customers can cancel their order by logging into their account or can call  customer care at+919654018278 or send an email to ritik03@gmail.com to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from the warehouse. Post-dispatch, no cancellation is allowed.
  • Partial Order Cancellation
    • Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.
  • Offer Specific Cancellations

    Unethical Purchase & Cancellation Policy
    • In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be cancelled whatsoever and WE will not be liable to pay any refund to the customers in all such cases.
    • Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; WE reserve the right to charge a substantial return/cancellation fee from the user – which could also be the entire order amount, hence, no refund will be processed.
    • At any point of time, if WE find that the Cool has been misused by a customer by falsifying the Email Id or Mobile Number; We will cancel the order and no refund will be paid.

Return Policy

Jewels

  • a) Gift palace india offers return on the products if they are found broken or damaged only.
  • b) Customers can raise a return request by logging into their account or can call  customer care at +917011099721 or send an email to ritik03@gmail.com with order details.
  • c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
  • d) Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case a product is found damaged or in used condition or any accessory is missing, we can deny refund to the customer.
  • e) If it is observed that a user is placing multiple/bulk orders and is also returning the same; We reserve the right to charge a substantial return fee from the user.

Offer Specific Returns

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific return rules of that particular offer.

Return Policy in case of RTO

In case of RTO (Return to Origin) or if a customer fails to accept the delivery of the product, We reserve the right to levy 50% of the order amount as charges towards . This is because all our jewels are hand-made for every customer and in case of non-acceptance of the order, they become a wastage of cost, effort & material.

Refund Policy Applicability


Every customer is eligible to place a return request untill 8th day of delivery of product. Customer has to return the product with every part of it with original packing to avoid refund cancellation.

How do I initiate the return?
Customer can initiate the return by going to My Account Page , Log-in with your details and Go to my orders, Select your respective order and click on refund.

Fill up the form details and attach an image file to succesfully submit the return form .

The Refund button will disappear after 7th day of delivery of product.

Refund Amount & Date
After the refund request has been accepted , return pick-up of the product will be done in 2-4 working days under normal circumstances. As soon as the product reaches the warehouse , same day refunds will be initiated to the customer.

Customer will be called on their registered mobile number for confirmation of received payment and will be asked for their choice of mode of refund.

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